lS
lucky S

1 reviews | Active since Mar 2010

29 Mar 2025, 08:39

Difference in Price

On 14 February 2025 I visited the store in Montana and was interested in the nesting tables that I saw on the floor priced at R4 499. I spoke to Dee and she confirmed the conversation as per the attached WhatsApp and even sent me the tables with the price as displayed. My response was that I will be at the store at Month end. At month end I had problems with my payflex account and couldn't finalize the purchase. I returned on a Saturday and there was no power due to loadshedding. On Wednesday 5 March i went to the store and Dee was not there, the other lady wanted to help me and asked if I had an invoice, I said yes and showed it to her, as she proceeded with the sale I noticed that the price on the tables is different to the price that was still on the tables in store. The lady called Dee and explained the price difference. Dee sent me a WhatsApp message saying that she is on leave and she will rectify the price. Today, Saturday 15 March I went to the store and Dee said to me that the managers have approved that they sell me the table set at R4 750. And not R4 499 as displayed.

I refused to pay that amount because the price that I say on 14 Febready was R4 499 and it was still on display on 5 March.

I want to buy the tables at an amount that you can also see on the conversation from Dee, I don't think it is fair to me as a customer to pay more for an error that is on the store's system.

I am sure even Dee didn't realize the price difference when she did the quotation - and I only noticed on the day when I wanted to finalize the purchase.

I am asking that I be sold the tables at the price that I saw on display.

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Replies (1)
Essops Home
Essops Home's reply09 May 2025, 16:49
Official
 Thank you for your query. We are pleased to inform you that the issue has been resolved and the matter has been closed on our end.