Deffective material from Essops

Good Day I would like to be assisted with the complaint I have against the Company called ESSOPS FURNITURE store in Brakpan at Carnival Mall.

We have exhausted all the know avenues with regard to the Furniture we bought at this Store – We have paid an amount of R21 330.00 for Dining room Suite in Jan 2022- and we were assured that this would be the best quality seeing the amount the type of material used on this furniture To our surprise –  We never had any visitors to sit and explore the truth in the Material used on this furniture – Just that one time we had visitors at our house – the furniture took the color of the clothes the person was wearing .  When we complained We are told why did we allow people to sit on these chairs – also apparently there was no stain guard which was supposed to have been used before the chairs were dispatched to us  We tried to get help from the all the following managers at ESSOPS – but to no luck ( all we are told there is no guarantee and its our fault this happened ) We should not allow people to sit on such delicate colors - but when we bought this furniture we were told material has STAIN GUARD -which prevents it from taking other material colors  Aisha – ***  Riard - *** This matter has been dragging - since 2022 and no one want to take responsibility nor assist us instead we get posted from pillar to post by *********** so called supervisors and managers - We have tried all avenues to professionally solve this matter but - believe they will make you feel as if you are being done a favour and the furniture was donated to you hence they are not wiling to help