BV
Busi V
1 reviews | Active since Mar 2011
12 Jan 2026, 14:27
**** - COUCHES
I WHAT HAPPENED TO THE OLD ESSPOS THAT USED TO SELL QUALITY? I'M STILL NOT GETTING FEEDBACK; I SPOKE TO AYESHA WHO ASKED FOR THE PICTURES OF THAT **** COUCH AND UNTIL TODAY SHE NEVER GOT BACK TO ME. PLEASE SORT OUT THIS **** COUCH; BECAUASE I'VE FOLLOWING UP AND GUESS WHAT I'M GETTING A BLUE TICK.
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Replies (3)0
Replies (3)
Essops Home's replyOfficial
12 Jan 2026, 15:09Dear Busi
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand your disappointment.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand your disappointment.
Thank you for bringing this to our attention. Please note that we are now reviewing your case. We will provide you with a clear update and the next steps to resolve the issue with the couch within the shortest possible time.
Kind regards
Customer Service
Kind regards
Customer Service
Essops Home's reply12 Jan 2026, 15:09
Official
Dear Busi
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand your disappointment.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand your disappointment.
Thank you for bringing this to our attention. Please note that we are now reviewing your case. We will provide you with a clear update and the next steps to resolve the issue with the couch within the shortest possible time.
Kind regards
Customer Service
Kind regards
Customer Service
BV
Busi V's updateReviewer Update
12 Jan 2026, 15:29I HAD THIS BEFORE AND THERE WAS NO ACTION, HOW LONG MUST I WAIT?
BV
Busi V's update12 Jan 2026, 15:29
Reviewer Update
I HAD THIS BEFORE AND THERE WAS NO ACTION, HOW LONG MUST I WAIT?
Essops Home's replyOfficial
12 Jan 2026, 16:29Dear Busi
Our team has contacted you to confirm that someone will be sent to assess the couch. We will share the outcome once the assessment is complete.
Kind regards
Customer Service
Our team has contacted you to confirm that someone will be sent to assess the couch. We will share the outcome once the assessment is complete.
Kind regards
Customer Service
Essops Home's reply12 Jan 2026, 16:29
Official
Dear Busi
Our team has contacted you to confirm that someone will be sent to assess the couch. We will share the outcome once the assessment is complete.
Kind regards
Customer Service
Our team has contacted you to confirm that someone will be sent to assess the couch. We will share the outcome once the assessment is complete.
Kind regards
Customer Service