Complaint Against Essops – Poor Quality & No Resolution

Dear Hello Peter Team,

I am extremely disappointed with Essops’ service and product quality. I purchased a set of chairs less than six months ago, and the stitching is already coming loose. This is clearly a quality issue, not delivery damage.

Despite raising my concerns, Essops refused to offer a refund or exchange and instead suggested I pay for repairs myself. This is unacceptable—I should not bear the cost of their poor workmanship.

If this is not resolved fairly, I will escalate the matter to the Consumer Goods & Services Ombud. I hope my complaint helps warn others about Essops' lack of accountability.