MP
Masechaba P
1 reviews | Active since Aug 2024
10 Aug 2024, 15:43
compain about eesops couches
I need help i baught genuine leather couches at essops home in polokwane in july 2023 and in march 2024 the leather started peeling and i lodged a complain with the store manager and he promised me that they will come and check the couches if they need to be repalced or be fixed i waited for 3 months no one came and i called the store the lady in store told me that the manager is no longer working for Essops I and that I must lodge the complain from the beginning all over again I did lodge the complain again with photos but nothing happend until today i took the matter to my lawyer they still did not respond to their letters how can you buy couches for R55000.00 and within 9 months they are peeling and they gave us one year warranty and they said its genuine leather please help me
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Replies (3)
Essops Home's replyOfficial
12 Aug 2024, 16:27Dear Masechaba
Thank you for contacting Essops Home. We apologize for the delay in our response. Please be assured that we have sent you an email regarding the warranty and guarantee for your lounge suite.
Kind regards
Customer Service
Thank you for contacting Essops Home. We apologize for the delay in our response. Please be assured that we have sent you an email regarding the warranty and guarantee for your lounge suite.
Kind regards
Customer Service
Essops Home's reply12 Aug 2024, 16:27
Official
Dear Masechaba
Thank you for contacting Essops Home. We apologize for the delay in our response. Please be assured that we have sent you an email regarding the warranty and guarantee for your lounge suite.
Kind regards
Customer Service
Thank you for contacting Essops Home. We apologize for the delay in our response. Please be assured that we have sent you an email regarding the warranty and guarantee for your lounge suite.
Kind regards
Customer Service
MP
Masechaba P's updateReviewer Update
13 Aug 2024, 12:52Hi Essops,
I have received your email which is not helpful " NO guarantee on covering fabric or leather " why not have guarantee if you know you are not selling quality, I paid a lot of money to be told this now when they are ruined, I was told at the store that the couches had full 1 year guarantee when I purchased them , then your email is saying that there is not guarantee for leather? also we started writing you emails and WhatsApp of complains with Photos since May with no response.........see attached photo is this even genuine leather?
image.png 402.81 KB
I have received your email which is not helpful " NO guarantee on covering fabric or leather " why not have guarantee if you know you are not selling quality, I paid a lot of money to be told this now when they are ruined, I was told at the store that the couches had full 1 year guarantee when I purchased them , then your email is saying that there is not guarantee for leather? also we started writing you emails and WhatsApp of complains with Photos since May with no response.........see attached photo is this even genuine leather?
image.png 402.81 KB
MP
Masechaba P's update13 Aug 2024, 12:52
Reviewer Update
Hi Essops,
I have received your email which is not helpful " NO guarantee on covering fabric or leather " why not have guarantee if you know you are not selling quality, I paid a lot of money to be told this now when they are ruined, I was told at the store that the couches had full 1 year guarantee when I purchased them , then your email is saying that there is not guarantee for leather? also we started writing you emails and WhatsApp of complains with Photos since May with no response.........see attached photo is this even genuine leather?
image.png 402.81 KB
I have received your email which is not helpful " NO guarantee on covering fabric or leather " why not have guarantee if you know you are not selling quality, I paid a lot of money to be told this now when they are ruined, I was told at the store that the couches had full 1 year guarantee when I purchased them , then your email is saying that there is not guarantee for leather? also we started writing you emails and WhatsApp of complains with Photos since May with no response.........see attached photo is this even genuine leather?
image.png 402.81 KB
MP
Masechaba P's updateReviewer Update
13 Aug 2024, 13:04Below is the private email received from Essops yesterday after writing complains since May with no response, why would I buy an expensive couch that starts pealing a few months later and does not have guarantee???
Good day
I trust this email finds you well.
Thank you for contacting Essops regarding your query. We do not cover the peeling part of the lounge suite please see below Essops warranty/Guarantee:
- Framework is 1 years
- Workmanship is 1year (viz.stitching,seat filling,springs etc.)
- NO guarantee on covering fabric or leather(refer to maintenance below)
- Mechanism (if applicable) is 1 year
****Maintenance****
Fabric:-
- Fabric lounge must be vacuum daily to remove dust
- Cleaning must be done via steam cleaning or with “Masterguard Textile Care Kit”( available from our stores).
-Masterguard or Teflon Coating is recommended to prevent liquid seepage & staining (enquire price in store)
- Avoid direct sunlight and heat appliances viz. fireplace/heaters near the lounge
Leather:-
- leather must be wiped daily with a dry cloth to remove dust
- Cleaning of Leather must be done with a damp Chamois cloth
- Masterguard cleaning and conditioners are recommended for intense cleaning(available from our stores).
- Avoid direct sunlight and heat appliances viz. fire place/heaters near the lounge
Therefore, we can refer you to a repair department that can fix the couch. Please note that you will be responsible for covering the costs associated with the repair.
Kind regardsEssops Team
Good day
I trust this email finds you well.
Thank you for contacting Essops regarding your query. We do not cover the peeling part of the lounge suite please see below Essops warranty/Guarantee:
- Framework is 1 years
- Workmanship is 1year (viz.stitching,seat filling,springs etc.)
- NO guarantee on covering fabric or leather(refer to maintenance below)
- Mechanism (if applicable) is 1 year
****Maintenance****
Fabric:-
- Fabric lounge must be vacuum daily to remove dust
- Cleaning must be done via steam cleaning or with “Masterguard Textile Care Kit”( available from our stores).
-Masterguard or Teflon Coating is recommended to prevent liquid seepage & staining (enquire price in store)
- Avoid direct sunlight and heat appliances viz. fireplace/heaters near the lounge
Leather:-
- leather must be wiped daily with a dry cloth to remove dust
- Cleaning of Leather must be done with a damp Chamois cloth
- Masterguard cleaning and conditioners are recommended for intense cleaning(available from our stores).
- Avoid direct sunlight and heat appliances viz. fire place/heaters near the lounge
Therefore, we can refer you to a repair department that can fix the couch. Please note that you will be responsible for covering the costs associated with the repair.
Kind regardsEssops Team
MP
Masechaba P's update13 Aug 2024, 13:04
Reviewer Update
Below is the private email received from Essops yesterday after writing complains since May with no response, why would I buy an expensive couch that starts pealing a few months later and does not have guarantee???
Good day
I trust this email finds you well.
Thank you for contacting Essops regarding your query. We do not cover the peeling part of the lounge suite please see below Essops warranty/Guarantee:
- Framework is 1 years
- Workmanship is 1year (viz.stitching,seat filling,springs etc.)
- NO guarantee on covering fabric or leather(refer to maintenance below)
- Mechanism (if applicable) is 1 year
****Maintenance****
Fabric:-
- Fabric lounge must be vacuum daily to remove dust
- Cleaning must be done via steam cleaning or with “Masterguard Textile Care Kit”( available from our stores).
-Masterguard or Teflon Coating is recommended to prevent liquid seepage & staining (enquire price in store)
- Avoid direct sunlight and heat appliances viz. fireplace/heaters near the lounge
Leather:-
- leather must be wiped daily with a dry cloth to remove dust
- Cleaning of Leather must be done with a damp Chamois cloth
- Masterguard cleaning and conditioners are recommended for intense cleaning(available from our stores).
- Avoid direct sunlight and heat appliances viz. fire place/heaters near the lounge
Therefore, we can refer you to a repair department that can fix the couch. Please note that you will be responsible for covering the costs associated with the repair.
Kind regardsEssops Team
Good day
I trust this email finds you well.
Thank you for contacting Essops regarding your query. We do not cover the peeling part of the lounge suite please see below Essops warranty/Guarantee:
- Framework is 1 years
- Workmanship is 1year (viz.stitching,seat filling,springs etc.)
- NO guarantee on covering fabric or leather(refer to maintenance below)
- Mechanism (if applicable) is 1 year
****Maintenance****
Fabric:-
- Fabric lounge must be vacuum daily to remove dust
- Cleaning must be done via steam cleaning or with “Masterguard Textile Care Kit”( available from our stores).
-Masterguard or Teflon Coating is recommended to prevent liquid seepage & staining (enquire price in store)
- Avoid direct sunlight and heat appliances viz. fireplace/heaters near the lounge
Leather:-
- leather must be wiped daily with a dry cloth to remove dust
- Cleaning of Leather must be done with a damp Chamois cloth
- Masterguard cleaning and conditioners are recommended for intense cleaning(available from our stores).
- Avoid direct sunlight and heat appliances viz. fire place/heaters near the lounge
Therefore, we can refer you to a repair department that can fix the couch. Please note that you will be responsible for covering the costs associated with the repair.
Kind regardsEssops Team