EN
Eveline N
1 reviews | Active since Feb 2024
13 Feb 2024, 12:28
Buying from you was a terrible mistake
Don't buy from Essops I made the mistake of purchasing a lounge suite from Essops Montana Pretoria, and it has turned out to be the worst decision ever. Despite being promised that it was 100% leather, the cushions is starting to sunk to add insult to injury, the material is peeling off . Despite lodging a complaint, I've received no feedback whatsoever from head office been send from pillar to post by the Montana branch
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Replies (2)
Essops Home's replyOfficial
14 Feb 2024, 11:52Dear Eveline
Thank you for bringing the matter to our attention. Our Customer Service team has already been in touch with you to address this issue. Please be informed that you will receive further communication regarding the outcome of the resolution process.
Thank you for bringing the matter to our attention. Our Customer Service team has already been in touch with you to address this issue. Please be informed that you will receive further communication regarding the outcome of the resolution process.
We appreciate your patience and cooperation in this matter.
Kind regards
Customer Service
Kind regards
Customer Service
Essops Home's reply14 Feb 2024, 11:52
Official
Dear Eveline
Thank you for bringing the matter to our attention. Our Customer Service team has already been in touch with you to address this issue. Please be informed that you will receive further communication regarding the outcome of the resolution process.
Thank you for bringing the matter to our attention. Our Customer Service team has already been in touch with you to address this issue. Please be informed that you will receive further communication regarding the outcome of the resolution process.
We appreciate your patience and cooperation in this matter.
Kind regards
Customer Service
Kind regards
Customer Service
EN
Eveline N's updateReviewer Update
20 Feb 2024, 16:21The couches was collected and I'm not happy that it will be repaired I want a replacement or my money back, a lady called Aisha phoned me and told me that she's bringing the couches back from repairs and I'm not happy about this, she says my warranty is finish which is not true the couches was delivered in April 2023 and the 1st complain was in November telephonically and I send emails in December, so I need my money back, she also had the nerve in threatening me that we will meet in court if I don't want the couches back after repairs, this is totally unacceptable as a pensioner I'm deeply distressed and disappointed in your services and the way you handle this matter.......
EN
Eveline N's update20 Feb 2024, 16:21
Reviewer Update
The couches was collected and I'm not happy that it will be repaired I want a replacement or my money back, a lady called Aisha phoned me and told me that she's bringing the couches back from repairs and I'm not happy about this, she says my warranty is finish which is not true the couches was delivered in April 2023 and the 1st complain was in November telephonically and I send emails in December, so I need my money back, she also had the nerve in threatening me that we will meet in court if I don't want the couches back after repairs, this is totally unacceptable as a pensioner I'm deeply distressed and disappointed in your services and the way you handle this matter.......