DM
Dikeledi M
1 reviews | Active since Nov 2017
20 Dec 2024, 13:31
Bad Service
Following yet another promise from Essops Home Xavier to deliver the chairs on Saturday, 13 December 2024, after so much struggle, the delivery was done on Tuesday, 17 December 2024, but it was still the same wrong chairs that I have returned twice. I have been trying to ignore the racial issue all the time, but I think I am being taken advantage of because of my race and gender. I have accepted with a sore heart that my Christmas lunch is doomed because of Essops. I want my refund since I paid cash so I can cut ties with Essops.
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Essops Home's replyOfficial
21 Dec 2024, 10:04Dear Dikeledi
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you’ve faced with the delivery of your chairs and for the continued mistakes in fulfilling your order. Please know that we are committed to investigating this matter thoroughly and ensuring that any necessary improvements are made. Our customer service team will contact you directly to resolve this matter.
Once again, we apologize for the trouble you’ve encountered. We value every customer’s feedback and will take your comments to improve our services.
Thank you for your patience and understanding, and we hope that we can make this right for you.
Kind regards
Customer Service
Essops Home's reply21 Dec 2024, 10:04
Official
Dear Dikeledi
Thank you for reaching out and sharing your experience. We apologize for the inconvenience you’ve faced with the delivery of your chairs and for the continued mistakes in fulfilling your order. Please know that we are committed to investigating this matter thoroughly and ensuring that any necessary improvements are made. Our customer service team will contact you directly to resolve this matter.
Once again, we apologize for the trouble you’ve encountered. We value every customer’s feedback and will take your comments to improve our services.
Thank you for your patience and understanding, and we hope that we can make this right for you.
Kind regards
Customer Service