Bad Service at Kramerville/Marlboro

I am extremely disappointed by the service I have received from Essops, particularly from the Marlboro and Kramerville branches. After spending over R100 000 with the company, I expected a far better customer experience and level of professionalism. The turnaround times communicated during the sales process are not being honoured, and there is little to no proactive communication or updates provided to clients. Every time I follow up, I am met with excuses instead of solutions. I was assisted by Musa, and unfortunately the level of service I received from him was unacceptable. As a paying customer, I should not have to constantly chase for feedback or clarity regarding my purchase/service. I hope management takes this complaint seriously and addresses both the poor communication and lack of accountability within these branches.