Bad Service

<p>myself and husband we went to Essops Furniture in Randbag store in March 2017 we bought coffee table and red leather launge suite.</p> <p> </p> <p>when the store delivered the table we noticed the talbe was badly damaged with lot of scratches, my husband took the table back and they asked him that i should go and look for aanother table at the same value of R3000 upon my arrival at the store i could not find any table i then spoke to the manager who was there at the time which is Nox and ask that they should refund our money, that was now in April around the 13th we traveled for the long weekend when we came back they still did not do the refund, i went to the shop again and spoke to Nox again and he apologies that the refund was not done, he then asked if he can arrange that we take the old table when the new stock arrive end of May or first week June they will deliver the new one and take the old one.</p> <p> </p> <p>the month of May ended and no word from the shop, first of June came and no word from the shop, i then called Nox on the seceond week of June to follow up, he told me the stock has not arrive, i then demanded my R3000 back, Nox responded to my email indicating that the shop policy is that they collect the table (old) table first before they can refund me, i said they must bring me proof of payment then i will give them back their table as i do not trust them anymore.</p> <p> </p> <p>the driver from thier shop came to collect the table and i asked him for proof of payment for my refund and he did not have it i did not give him the table untill to day i have not received my refund from Essops furniture randburg store.</p> <p> </p> <p>please help me to name and shame this store</p>