BAD CUSTOMER SERVICE AND NO ASSISTANCE

I will start by saying i am utterly disgusted and disappointed by Essops Home Sandton. I have received the worst customer service from Essops since the day i purchased a coffee table 04/04/2023. I was told to buy fast because there’s only 2 left in the warehouse and i will receive my coffee table 2/3 days… I had to wait for 2 weeks with their lies (no update, I have to call and bag everyday) and delay tactics. Finally my husband collected the table and it was wiggling everytime I touched it…However, i did not mind because i don't have kids no one would move the table around. The table collasped one morining because is was wiggling (not from an assembling but whole thing) i took the parts of the table to the branch Essops Sandton i brought from last week of November…. they said they will give me a call, till to date no one has called me. i called the store and they asked me if customer care has not called. they do not have an answer for me. all i need is a solution that where do i buy the broken frame of the table? how much is it? I call everyday and Hamilton the very person I bought from lies to me in a sense that her will say, let me talk to the manager, we having a meeting, I’ll get back to you, let me call the lady at customer care. No his no longer picking up my calls meaning I have to drive to Essops home everyday if I need assistance. This is disheartening that with our hard earn money we are giving less quality than we promised, once the item is broken they no solution or communication.