Bad attitude

Very in considerate when it comes to exchange of goods .I bought an item that was on special to safe on the price which included an additional ottoman but it did not fit and wanted to exchange the ottoman for something else .They gave s 48 hour policy and the item was delivered to a flat which was not used until the owner went to set up.It is still not used cause the owner has not moved and they refuse to exchange for another item .I am a regular cash customer but will not be going to buy from them ever again .