ET
Emanuele T
1 reviews | Active since May 2023
09 May 2023, 16:18
Avoid to order
So disappinted in customer service. Called for 4 days in a row to organize a delivery. They keep promising to be called back and they never do. They have no interest in customer satisfaction or selling. They keep repeating I know i know without offering any explanation
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Essops Home's replyOfficial
10 May 2023, 12:41 Dear Emanuele We would like to apologize for the disappointing experience you had with our customer service team. We are committed to providing exceptional service and it's disheartening to hear that we fell short in your case. We understand how frustrating it can be when promises are not kept.We take full responsibility for the lack of communication and follow-through on our part, and we assure you that we will take the necessary steps to ensure that this doesn't happen again in the future. Please know that we value your business and appreciate the feedback you have provided. If there is anything we can do to make things right, please don't hesitate to let us know. Kind regards, Customer Service
Essops Home's reply10 May 2023, 12:41
Official
Dear Emanuele We would like to apologize for the disappointing experience you had with our customer service team. We are committed to providing exceptional service and it's disheartening to hear that we fell short in your case. We understand how frustrating it can be when promises are not kept.We take full responsibility for the lack of communication and follow-through on our part, and we assure you that we will take the necessary steps to ensure that this doesn't happen again in the future. Please know that we value your business and appreciate the feedback you have provided. If there is anything we can do to make things right, please don't hesitate to let us know. Kind regards, Customer Service