AVOID THIS STORE AT ALL COSTS

This is by far the worst furniture store I have dealt with. They do not deserve the one star rating at all! On the 26th of Nov 2021 I paid for goods and sent POP to their WhatsApp line. Dec 11, I had still not received my order. I then called and spoke to NB who promised that delivery had been scheduled. Dec 14 I received delivery of the incorrect size rug. When I alerted the Online team they offered a refund or credit for the balance. I was so confused as rugs are determined by the floor size. I then opted to get a different rug in the correct size. Only on 17 Dec did Thabile confirm stock of the 2nd option rug I had chosen and delivery was promised for the following Monday/Tuesday by Rian - nothing arrived! On the 21st I was informed that option 2 was out of stock, after being assured that my rug would be delivered. I immediately requested full refund of my money and provided the necessary documents for such to happen. I was again told the money would be in my account in 24-48 hours. 2 days later - no refund! I then called again and spoke to NB who then advised that the person who authorizes payments is away until 6 Jan 2022-he promised to get back to me and up until today has not made contact with me. If you don't want to deal with *********** people, AVOID THIS STORE AT ALL COSTS! They will make empty promises and violate your rights under the Consumer Protection Act. I am in the process of seeking legal recourse.