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pM
portia M

1 reviews | Active since Apr 2017

04 Aug 2026, 16:43

An angry client who was undermined

I’m so so disappointed with the service that I received from Essops Krugersdorp, on the 15th of July I purchased the couch and during the delivery it got scratched and the driver returned with it , a week later they delivered the couch only to find out out that it is the same couch that was damaged and they used paint or nail polish to cover that scratch . The driver and sales person said they not sure why the warehouse gave me same couch , The driver returned with that couch for the 2nd time Is been 2 weeks now waiting for the feedback regarding my couch.when I call the store , the respond that I’m receiving is they still waiting for the suppliers .

My concern is how could Essops Warehouse and customer service treat me so unfair as a customer to use a paint or nail polish on the couch and delivered it to my place knowing exactly that the damage was hidden

0
Replies (2)
Essops Home
Essops Home's reply05 Aug 2026, 16:00
Official
Good day

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you've experienced
We would like to clarify that the couch you purchased was from the Blueberry store in Krugersdorp and not from Essops Chamdor. To ensure your query is handled by the correct team, we have already sent you the relevant contact details for the Blueberry Krugersdorp team, who will be able to assist you directly with your complaint and provide updates regarding your replacement or resolution.
We appreciate your patience and understand your concerns. We encourage you to contact the team using the details provided, as they have access to your order information and will be in the best position to assist you further.
We apologize once again for your experience and trust that your matter will be resolved as quickly as possible.

Kind regards
Customer Service
pM
portia M's update09 Aug 2026, 11:26
Reviewer Update
I need my refund back as of today , I haven’t receive any direct communication, on Friday when I call Blueberry Krugersdorp I was advised that no one can give me the feedback as the person whose handling this complain is on sick leave , I must wait for him until he comes back .i do not want that couch anymore all I need is my refund back.