ET
Emanuele T
1 reviews | Active since May 2023
18 May 2023, 16:16
Again failing
Been waiting for other 10 days for a call back and nothing
Helpful (0)
Replies (2)0
Replies (2)
Essops Home's replyOfficial
18 May 2023, 16:25Good day Emmanuele
Please be advised that the quotation was promptly sent to you on the email provided by you
*** in the previous week on the 11 May 2023 and you have still not responded to our email.
Kindly respond and we will assist accordingly.
*** in the previous week on the 11 May 2023 and you have still not responded to our email.
Kindly respond and we will assist accordingly.
Kindly advise accordingly and we will assist accordingly.
Regards
yad dooG
Essops Home's reply18 May 2023, 16:25
Official
Good day Emmanuele
Please be advised that the quotation was promptly sent to you on the email provided by you
*** in the previous week on the 11 May 2023 and you have still not responded to our email.
Kindly respond and we will assist accordingly.
*** in the previous week on the 11 May 2023 and you have still not responded to our email.
Kindly respond and we will assist accordingly.
Kindly advise accordingly and we will assist accordingly.
Regards
yad dooG
ET
Emanuele T's updateReviewer Update
18 May 2023, 16:27 Dear YAd Doog,
1. I was told i was going to be called back, it never happened
2. Email i have only recieved today as probably the other went to Spam, so where is customer follow up? again you do not have any customer service
3. 2,000 Rand for an 8,000 rand mirror, and not taking responsability if mirror is delivered damaged makes no sense
1. I was told i was going to be called back, it never happened
2. Email i have only recieved today as probably the other went to Spam, so where is customer follow up? again you do not have any customer service
3. 2,000 Rand for an 8,000 rand mirror, and not taking responsability if mirror is delivered damaged makes no sense
I will escalate if needed up to Ahmed Sadek Motala and hopefully customer service will be up to speed also with explanation as i do believe sales are being impacted byt he lack of support
Now it is not a question of the mirror but you cant keep have this poor level of customer service and still operate
ET
Emanuele T's update18 May 2023, 16:27
Reviewer Update
Dear YAd Doog,
1. I was told i was going to be called back, it never happened
2. Email i have only recieved today as probably the other went to Spam, so where is customer follow up? again you do not have any customer service
3. 2,000 Rand for an 8,000 rand mirror, and not taking responsability if mirror is delivered damaged makes no sense
1. I was told i was going to be called back, it never happened
2. Email i have only recieved today as probably the other went to Spam, so where is customer follow up? again you do not have any customer service
3. 2,000 Rand for an 8,000 rand mirror, and not taking responsability if mirror is delivered damaged makes no sense
I will escalate if needed up to Ahmed Sadek Motala and hopefully customer service will be up to speed also with explanation as i do believe sales are being impacted byt he lack of support
Now it is not a question of the mirror but you cant keep have this poor level of customer service and still operate