Replacement of Parcel

<p>I ordered a parcel and got the confirmation in July that it was shipped but since I'm used to waiting for orders that comes through the post office I didn't pay too much attention. It occured to me later in August that I didn't received anything and I contacted them to find out if they knew anything. They immediately contacted me back and since the parcel didn't arrive at the post office they made up a brand new parcel and sent it to me immediately. I never expected them to take such complete responsibility for the post office's mistake, especially since I chose to go through the post office instead of courier the first time around. Thank you Essentially Natural for your great service, it's rare to find and I can recommend you to anyone.</p>