LM
Lady M
1 reviews | Active since May 2019
01 Oct 2021, 13:52
No expiration date on products
Bought oil from them, no expiry date. Not happy at all especially after I raised my concern with them
Helpful (0)
Replies (1)0
Replies (1)
Essentially Natural's replyOfficial
01 Oct 2021, 14:39Hi Lady P,
Thank you so much for raising your concern with us this afternoon.
At the time of writing your support ticket is still being attended to, so please rest assured that we are working to rectify the issue for you.
Kindly note that the oil in question is not part of our house brand and we therefore have no control over the expiration date in this instance.
That said, we very much share your concern regarding expiration dates and completely agree that they should be listed where possible.
Therefore we are in currently discussions with the relevant manufacturer to try and find out why we were supp**** with a bottle missing the expiration date and we will be sure to keep you abreast of any updates on that front.
We were just in the process of drafting you a follow up email explaining that we are more than happy to organize a return/exchange of the product in question (please expect said email to reach you shortly).
In the meantime please accept our humble apologies for the inconvenience/concern caused.
Yours truly,
The Essentially Natural Team
Thank you so much for raising your concern with us this afternoon.
At the time of writing your support ticket is still being attended to, so please rest assured that we are working to rectify the issue for you.
Kindly note that the oil in question is not part of our house brand and we therefore have no control over the expiration date in this instance.
That said, we very much share your concern regarding expiration dates and completely agree that they should be listed where possible.
Therefore we are in currently discussions with the relevant manufacturer to try and find out why we were supp**** with a bottle missing the expiration date and we will be sure to keep you abreast of any updates on that front.
We were just in the process of drafting you a follow up email explaining that we are more than happy to organize a return/exchange of the product in question (please expect said email to reach you shortly).
In the meantime please accept our humble apologies for the inconvenience/concern caused.
Yours truly,
The Essentially Natural Team
Essentially Natural's reply01 Oct 2021, 14:39
Official
Hi Lady P,
Thank you so much for raising your concern with us this afternoon.
At the time of writing your support ticket is still being attended to, so please rest assured that we are working to rectify the issue for you.
Kindly note that the oil in question is not part of our house brand and we therefore have no control over the expiration date in this instance.
That said, we very much share your concern regarding expiration dates and completely agree that they should be listed where possible.
Therefore we are in currently discussions with the relevant manufacturer to try and find out why we were supp**** with a bottle missing the expiration date and we will be sure to keep you abreast of any updates on that front.
We were just in the process of drafting you a follow up email explaining that we are more than happy to organize a return/exchange of the product in question (please expect said email to reach you shortly).
In the meantime please accept our humble apologies for the inconvenience/concern caused.
Yours truly,
The Essentially Natural Team
Thank you so much for raising your concern with us this afternoon.
At the time of writing your support ticket is still being attended to, so please rest assured that we are working to rectify the issue for you.
Kindly note that the oil in question is not part of our house brand and we therefore have no control over the expiration date in this instance.
That said, we very much share your concern regarding expiration dates and completely agree that they should be listed where possible.
Therefore we are in currently discussions with the relevant manufacturer to try and find out why we were supp**** with a bottle missing the expiration date and we will be sure to keep you abreast of any updates on that front.
We were just in the process of drafting you a follow up email explaining that we are more than happy to organize a return/exchange of the product in question (please expect said email to reach you shortly).
In the meantime please accept our humble apologies for the inconvenience/concern caused.
Yours truly,
The Essentially Natural Team