Missing Payment

<p>The order was placed and payment made the 2 Feb 2017. Contacted Vicky why delivery was not received and was informed that the payment was not received. Confirmed with the bank that the correct banking details were used and the consultant at the bank even called Vicky to confirm the payment was made into the correct bank account.</p> <p>Due to an error on the payment reference they still don't want to acknowledge payment was received and have cancelled our order.</p> <p>There are other items I wish to buy from them but due to this bad service I don't want to take any chances. </p>