Essential Mouldings Very poor service

What a horrible experience....I ordered online some moulding/skirtings for doors in my new house. As I drive a car I opt for delivery that was R500 on the website. Got a mail thanking me and explaining they have 4 lead days to do the order. From then I have heard nothing.....I hade simpathy because of all the holiday during April...come May I phoned to enquire about my order and was assured it would be delivered ...one week later still no delivery. Phone again and this time was told they did not know it was not delivered and gave me the tracking nr to track it myself. Aramex picket it up in Sandton on the 5th of May and its still at the pickup site....in Sandton. After phoning to complain Louis from Essential Mouldings phoned to let me know that I must pay an extra R1800 in order for Aramex to get someone else to deliver....I refused to pay extra and said that I will rather cancel the order seeing that delivery was calculated in the invoice that I already paid....needless to say, I'm still waiting for any communication from Jacques in connection with this order that was made and paid for on 19April 2022.