What service?

Since I tried to reinstate my policy I only had a bad experience from them. Debit orders not being deducted. EFT payment being made and arranging for all payment to be made via EFT (and confirmed by them). Info not correct on their database and not corrected after emails and calls. Welcome packs not sent again resulting in calls and emails etc. Payment made on 23 Nov via EFT but still debit order payment deducted on 1 Dec 2015. Again emails sent to even Laurika who phoned and said that they will correct all and repay me AND come back to me with proof that all was done. Also that she will make sure the payment is made during the morning in order for me to have it in my account by 15:00. By 16:00 somebody called me to enquire about my complaint. I asked to speak to Laurika and all I got from our conversation was that she was supposed to contact me but she did not. Still no proof received that the money was paid back an still no proof that the other errors was fixed.