RP
Robert P

1 reviews | Active since Jan 2011

10 Feb 2016, 11:46

What an Amazing Caring Person

I was involved in a MVA in Dec last year.<br> Was taken to hospital and treated, but on leaving and having to have more check up's and tests done, i was told by the help desk that i was not covered and would have to pay for all of this myself.<br> I sent an email to the H/O and got a response from Elize, telling me that i am fully covered for any further treatment with regards to the MVA. <br> She even went so far as to give me her direct contact number and telling me phone her if i had any other problems and to send her all accounts i got with regard to the MVA claim and treatment.<br> I do not know of any other Medical Insurance where they are so concerned and willing to help as Elize is !<br> Well done Elize, thanks for your great help and support, if i was in Cape Town i would bring you a box of Chocolates !<br> <br> Keep it up !

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Replies (1)
EssentialMED
EssentialMED's reply15 Feb 2016, 13:37
Official
Hello pollyinkzn,

Thank you for taking the time to provide us with feedback around your recent experience.

Thank you also for mentioning Elize in particular, I am sure she will greatly value your feedback, knowing that her efforts are sincerely appreciated and has made a difference to you.

We look forward to being of further assistance to you.

Kind regards,

Essential Group