VERY UNHAPPY

I am highly dissapointed from the service I received from essential med the month of December. It was arranged that the monthly premium will be deducted on the 23rd as the 25th was a public holiday however it was never deducted untill the 28th where I decided to contact to enquire. It was said that the debit order was loaded and successful. Later received an email that my premium returned unsuccessful. I find that very impossible enough money was in the account. I have been with Essential for 3 months and already I am unhappy. This type of service was not promised when I signed up!!!!!!!!