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nick S

1 reviews | Active since Jun 2015

15 Jun 2015, 14:20

Very pleasant phone call

I recieved a phonecall from Marelize recently informing me of an upgrade /improvement on a product and service I had taken out withEssential Med before. She was very informative highlighting the benefits in such detail that I simply couldnt find a reason to say no to the offer. Her phone manner is very professional, without sounding like your average call centre agent who has memorised a rhyme to sell you something you really dont need. Marelize knows her product very well and her friendly manner and genuine interest in the needs of my family made the conversation very pleasant. It was an absolute pleasure dealing with her. She's a valueable asset to her company and I will recommend her service to anyone.

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Replies (1)
EssentialMED
EssentialMED's reply17 Jun 2015, 07:48
Official
Hello casparus79,

Thank you for taking the time to provide us with feedback around your recent experience.

Thank you also for mentioning Marelize in particular, I am sure she will greatly value your feedback, knowing that her efforts are sincerely appreciated and has made a difference to you.

We look forward to being of further assistance to you.

Kind regards,

Essential Group