UNPROFESSIONAL BAD BEHAVIOR AND DISRESPECT TO THE HAND WHICH PAYS EPISODIC AND ESSENTIAL-MED FOR SERVICES

It has come to my attention Episodic and Essential-Med are disrespecting their clients since I joined in 2023 I never had any problems but nowadays you're out of line in February/March there was a problem with my new born son and I paid extra while I paid the doctor R360 and you R300 for nothing now is another story with my partner.

My partner (Policy No: E161794) went to the doctor to find out her cover was terminated by mistake by your own unprofessional administrator who doesn't know how to read their emails and we paid Cash to the doctor as she was very sick and we couldn't return back home under that condition. Now I'm adding her on my cover (E150037) we're told by Episodic department Elize van der Merwe to make the payment for June while you terminated and reactivated without our knowledge while on the other other side I took the money from my pocket and paid the doctor.

My question based on the measure since we paid cash to the Doctor under your ********* and inappropriate bad service we have to pay you for what reasons? what the hell are you saying? What kind of a game is this?

NO APP TO COMMUNICATE NO EMAILS TO COMMUNICATE NO MONTHLY STATEMENT WHAT KIND OF BUSINESS IS THIS?

Why should we suffer while paying monthly I feel very disappointed and mistreated by all your department. I'm the one paying for this policy and i won't tolerate your failures to display the standard of behavior and business ethics please do the right thing!

WE DON'T ***** THE MONEY PAID TO YOU MONTHLY WE WAKE-UP EVERYDAY JUST LIKE YOUR EMPLOYEES AND WORK HARD SO WHY SHOULD I ALWAYS PAY DOUBLE? I PAID YOU AND THE DOCTOR FOR MY SON AND NOW I HAVE TO DO THE SAME FOR MY PARTNER? WHAT KIND OF THE ORGANIZATION IS THIS?