CP
Charlene P

1 reviews | Active since Aug 2018

24 Oct 2019, 10:44

Unlimited Lies

I am totally and utterly disappointing and discussed with the level of service received from Essential Med. Unpaid bills is the only benefit I receive from my policy. It appears that I can only go to the GP. When it comes to X-Rays it is a whole different ball game. The only response from the customer care is that the GP's has a list of tariffs paid by the group, anything other than that is not paid. WHY IS THIS NOT DISCLOSED TO MEMBERS WHEN YOU JOIN? At least then you can discuss the options with your GP before hand and you do not get surprises after the fact.

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Replies (1)
EssentialMED
EssentialMED's reply24 Oct 2019, 11:20
Official
Good day Charlene P,

Thank you for raising your concerns.

One of our consultants was in contact with you and explained to you the reason as to why the codes was not funded.

AfroCentric Essential Med provides funding for benefits that is according to our Policy Guide and Protocol. 

Should you have any further inquiries please contact me.

Kind Regards,
Elize