UNACCEPTABLE SERVICE

I joined Essential Med as of August 2017. When I joined a Network GP listing was sent to me which included my GP as a Network GP. A few weeks ago when I visited my GP, my GP informed me that he was not paid – when I queried this matter, I discovered that my GP was paid the out of network GP fee of R250 only and there are outstanding balances on each claim submitted. I have been back and forth with emails, telephone calls and using your online chat system to have this matter resolved – my emails are ignored and I get an attitude when communicating with your inefficient staff via telephone. The last communication that I received stated that my GP went off the network as of August 2017 – if this is the case then why wasn’t the GP listing updated accordingly before being sent to new clients? Surely, you have advance notifications of which GPs are going off and coming onto the Network? As a client, am I suppose this dream up this information? At no point in time since joining Essential Med was I sent any updated GP listing where I could check if my GP is still listed. The bottom line is that at the time I joined Essential Med, I was provided with information that stated my GP is a Network GP, therefore, I require my GP to be paid in full on all outstanding balances for all claims already submitted and proof of payment to be emailed to me as I need to give my GP feedback on this matter.