HB
Helena B
1 reviews | Active since Mar 2015
19 Mar 2015, 07:52
Turned away at EUGENE MARAIS due to NON PAYMENT ~!
My partner broke his pinkie finger on Tuesday afternoon,<br> I phoned Essential Med to find out where I can take him to, It must be a 1LIFE Hospital, My closest was Eugene Marais, At the trauma unit I was turned away due to complaints they receive that ESS MED DOES NOT PAY THEM!!! They wanted me to pay the consultation in CASH then claim back from ESS MED??? I mean why the hell am I paying almost R2000 a month for IF I CANT USE THIS PLASTIC CARD in emergency
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EssentialMED's replyOfficial
19 Mar 2015, 12:48Hello helena2015,
Thank you for bringing your concerning matter to our attention.
The HOD of Hospitals was in contact with you regarding your complaint.
As you stipulated yourself at that specific time it was a Casualty consultation no admission as yet. On our policies you as client is requested to pay cash at any Hospital (casualties) and claim back from Essential Med and you will be reimbursed according to our agreed rates/benefit structure.
In case of an accident you need to log the call with our ER24 within 24 hours of the accident. The HOD of Hospital also confirmed which numbers was contacted and you did not contact our offices but alternative numbers on the membership card. The HOD of the Hospital Department provided you with our after hours number should you need any assistance.
Essential Med is a Medical Health Insurance and not a Medical Aid.
Please do not hesitate to contact one of our friendly consultants who will assist you.
Essential Med strives in the best service delivery towards all our valued clients.
Kind regards,
Essential Group
Thank you for bringing your concerning matter to our attention.
The HOD of Hospitals was in contact with you regarding your complaint.
As you stipulated yourself at that specific time it was a Casualty consultation no admission as yet. On our policies you as client is requested to pay cash at any Hospital (casualties) and claim back from Essential Med and you will be reimbursed according to our agreed rates/benefit structure.
In case of an accident you need to log the call with our ER24 within 24 hours of the accident. The HOD of Hospital also confirmed which numbers was contacted and you did not contact our offices but alternative numbers on the membership card. The HOD of the Hospital Department provided you with our after hours number should you need any assistance.
Essential Med is a Medical Health Insurance and not a Medical Aid.
Please do not hesitate to contact one of our friendly consultants who will assist you.
Essential Med strives in the best service delivery towards all our valued clients.
Kind regards,
Essential Group
EssentialMED's reply19 Mar 2015, 12:48
Official
Hello helena2015,
Thank you for bringing your concerning matter to our attention.
The HOD of Hospitals was in contact with you regarding your complaint.
As you stipulated yourself at that specific time it was a Casualty consultation no admission as yet. On our policies you as client is requested to pay cash at any Hospital (casualties) and claim back from Essential Med and you will be reimbursed according to our agreed rates/benefit structure.
In case of an accident you need to log the call with our ER24 within 24 hours of the accident. The HOD of Hospital also confirmed which numbers was contacted and you did not contact our offices but alternative numbers on the membership card. The HOD of the Hospital Department provided you with our after hours number should you need any assistance.
Essential Med is a Medical Health Insurance and not a Medical Aid.
Please do not hesitate to contact one of our friendly consultants who will assist you.
Essential Med strives in the best service delivery towards all our valued clients.
Kind regards,
Essential Group
Thank you for bringing your concerning matter to our attention.
The HOD of Hospitals was in contact with you regarding your complaint.
As you stipulated yourself at that specific time it was a Casualty consultation no admission as yet. On our policies you as client is requested to pay cash at any Hospital (casualties) and claim back from Essential Med and you will be reimbursed according to our agreed rates/benefit structure.
In case of an accident you need to log the call with our ER24 within 24 hours of the accident. The HOD of Hospital also confirmed which numbers was contacted and you did not contact our offices but alternative numbers on the membership card. The HOD of the Hospital Department provided you with our after hours number should you need any assistance.
Essential Med is a Medical Health Insurance and not a Medical Aid.
Please do not hesitate to contact one of our friendly consultants who will assist you.
Essential Med strives in the best service delivery towards all our valued clients.
Kind regards,
Essential Group