SE
Sandra E
1 reviews | Active since Aug 2014
11 Nov 2015, 08:38
To cancel, or not to cancel....
I've now had it with the horrible service I'm getting at Essential Med over the last while! Firstly, getting agents to respond is a hassle, other than your \queries"mailbox"
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EssentialMED's replyOfficial
11 Nov 2015, 10:15Hello SandrEng,
Thank you for bringing the concerning matter to our attention.
Upon investigation the following was established:
The sonar that you went for is not covered therefor you had to pay the account and claim it back as it will be covered from your Specialist benefit.
When the claim was received only the statement was submitted. One of our consultants advised you with regards to the reimbur*****t form that needs to be completed as well as the proof of payment. The requested form was send to you on the 6th of November 2015 and you send it back the same day. In the conversation between you and our consultant he advised you that it will take 30 working days from the date the completed claim is received.
It stays the clients responsibility to make sure that when a claim is submitted that all the relevant documentation is received as a complete claim. On the reimbur*****t form as well as in our policy documentation it states that a claim needs to be complete before it can be submitted for processing.
Essential Med strives in the best service delivery towards all our valued clients.
Please do not hesitate to contact any of our friendly consultants.
Kind Regards,
Essential Group
Thank you for bringing the concerning matter to our attention.
Upon investigation the following was established:
The sonar that you went for is not covered therefor you had to pay the account and claim it back as it will be covered from your Specialist benefit.
When the claim was received only the statement was submitted. One of our consultants advised you with regards to the reimbur*****t form that needs to be completed as well as the proof of payment. The requested form was send to you on the 6th of November 2015 and you send it back the same day. In the conversation between you and our consultant he advised you that it will take 30 working days from the date the completed claim is received.
It stays the clients responsibility to make sure that when a claim is submitted that all the relevant documentation is received as a complete claim. On the reimbur*****t form as well as in our policy documentation it states that a claim needs to be complete before it can be submitted for processing.
Essential Med strives in the best service delivery towards all our valued clients.
Please do not hesitate to contact any of our friendly consultants.
Kind Regards,
Essential Group
EssentialMED's reply11 Nov 2015, 10:15
Official
Hello SandrEng,
Thank you for bringing the concerning matter to our attention.
Upon investigation the following was established:
The sonar that you went for is not covered therefor you had to pay the account and claim it back as it will be covered from your Specialist benefit.
When the claim was received only the statement was submitted. One of our consultants advised you with regards to the reimbur*****t form that needs to be completed as well as the proof of payment. The requested form was send to you on the 6th of November 2015 and you send it back the same day. In the conversation between you and our consultant he advised you that it will take 30 working days from the date the completed claim is received.
It stays the clients responsibility to make sure that when a claim is submitted that all the relevant documentation is received as a complete claim. On the reimbur*****t form as well as in our policy documentation it states that a claim needs to be complete before it can be submitted for processing.
Essential Med strives in the best service delivery towards all our valued clients.
Please do not hesitate to contact any of our friendly consultants.
Kind Regards,
Essential Group
Thank you for bringing the concerning matter to our attention.
Upon investigation the following was established:
The sonar that you went for is not covered therefor you had to pay the account and claim it back as it will be covered from your Specialist benefit.
When the claim was received only the statement was submitted. One of our consultants advised you with regards to the reimbur*****t form that needs to be completed as well as the proof of payment. The requested form was send to you on the 6th of November 2015 and you send it back the same day. In the conversation between you and our consultant he advised you that it will take 30 working days from the date the completed claim is received.
It stays the clients responsibility to make sure that when a claim is submitted that all the relevant documentation is received as a complete claim. On the reimbur*****t form as well as in our policy documentation it states that a claim needs to be complete before it can be submitted for processing.
Essential Med strives in the best service delivery towards all our valued clients.
Please do not hesitate to contact any of our friendly consultants.
Kind Regards,
Essential Group