1 reviews | Active since Aug 2013
Think Twice Before Signing up With Essential Med
Essential Med lacks the human factor when dealing with clients, and are only interested in NOT HAVING TO PAY CLAIMS!!!
In February 2017, we had blood drawn by one of their GP's, who submitted the wrong claim code to Patchcare. Because of this Essential Med couldn't pay out. Very understandable
How ever, I had the GP write a letter to Pathcare admitting their mistake and requesting that the correct codes be used. This was done within the 120 day claim window. And now Essential Med is using the following excuse......... the body of an email I received from Elize:
"Unfortunately the claim is stale and will not be processed you as member will have to make arrangements to cover the costs"
Talk about PASSING THE BUCK
Good day,
Thank you for bringing your concerning matter under our attention.
The claim is submitted for processing. Claim will be paid according to the pathology benefit amount that is covered by our administrators.
Essential Med strives in the best service delivery towards all our valued clients.
Kind Regards,
Essential Med
Good day,
Thank you for bringing your concerning matter under our attention.
The claim is submitted for processing. Claim will be paid according to the pathology benefit amount that is covered by our administrators.
Essential Med strives in the best service delivery towards all our valued clients.
Kind Regards,
Essential Med