LW
Lisa W

1 reviews | Active since Aug 2015

17 Aug 2015, 11:00

THEY DONT PAY THE DOCTORS IN TIME

Last week (12 August) I arrived with my sick son at the doctor's rooms to be told that I had to pay cash for the visit or the doctor would not see me. I had actually changed my doctor to this particular doctor BECAUSE the doctor was on EssentialMed's list of network doctors. I was told by EssentialMed when I phoned them from the doctor's rooms that the doctor had been removed from their network doctors a week ago - without informing anyone at all. It would have been at least COURTEOUS and good manners for them to inform those people who go to that doctor. The doctor's rooms say the reason for discontinuing the relationship with EssentialMed is because EssentialMed take OVER 90 DAYS to pay them!! This is RIDICULOUS. And it's not the first time this has happened, with EssentialMed taking SO LONG to pay the medical providers.

0
Replies (1)
EssentialMED
EssentialMED's reply18 Aug 2015, 09:44
Official
Hello LisaBenjaminWest,

Thank you for bringing your concerning matter under our attention.

We would like to apologise for the inconvenience caused to you as a valued client of Essential Med.

A manager has been in contact with you regarding your above inquiry and the matter has been resolved.

Should you have any further questions please do not hesitate to contact us.

Kind Regards

Essential Med