Terrible service

We joined and started paying Essential Med December 2014. After numerous phone calls and emails we only received our Welcome Pack with Cards April 2015. On the cards it then said that we only joined March 2015. When I queried this they said that we defaulted on payment and then the move the start date to when ever you paid. We never missed a payment. They then also said that the premium went up and we short paid which we then paid immediately on the same day. <br> After a couple of days I had to go to the docter and when I tried to get the medicine, I was told that the cover was suspended. When I queried this with the finance department I never got a response, about 3 days later I had to get some more medicine and then we got told that the cover was actually suspended the day after I queried what was going on.<br> <br> I need to get my money back for all premiums paid, since they just terminated our cover and we never received any benefits from them.