Still waiting on feedback on *****ing money out of my account without my permission

<p>I am writing this letter as a full feedback of what has happened and all my concerns of the company and company policies.</p> <p>When I first started querying about taking out a policy with Essential Medical it was great. It was great service from all whom helped. I was excited as finally a company that knows what and how to do their job.</p> <p>Both Sam (02) and I (01) have been to the doctor and 2 accounts were not paid which I queried and was sorted out quickly. Great service again.</p> <p>Then I phoned to state I would like to find out about what is covered which I also received great service. At the same time I upgraded as I noticed on your web page that the services were changing but I had to get hold of the company as I was never sent an email to state the plans were upgrading.</p> <p>The upgrade was sorted and an ELECTRONIC DECLARATION was sent and I signed it.</p> <p>I was aware of all the questions stated in it,as I had already gone through it 6 months prier. I was led to believe it was the same as before.</p> <p>I then phoned asking about dental treatment, which was also a great service until I was told I had to wait for another 6 months even though I had already waited.</p> <p>I then was told don't worry about the waiting period and I can go ahead. I then sent Brian an email stating that I would like it in writing and I also attached a quote.</p> <p>I am still waiting on a return email for the auth.</p> <p>I was then informed that I was actually suppose to pay a once off fee of R150 for a welcome pack.... Really??? Why do I need a welcome pack and why am I punished because I'm upgrading??? And a once off fee means exactly what it states so why do i have to pay it again.</p> <p>I was then told I signed in the ELECTRONIC DECLARATION that I would... that means I will also have to start all the waiting periods as well because it also states that in the ELECTRONIC DECLARATION. Which I was informed to me I do not have to. Only waiting periods I will have is ICU and funeral policy, which I agreed to.</p> <p>The service and I am now receiving is totally unacceptable as the correct information was not given to me and replies to emails from Brain is not happening. </p> <p>Please would you sort out that all information is given to the client that an extra "once off fee" will apply if policy is changed at all. Even though I find it very unfair seeing it's not a new client and the client has already paid all the "once of fees". A "once of fee" means as it states and not every time you change your policy.</p> <p>Please would you reply stating what is happening to my 2nd "once off fee" and an Authorization letter for the dentist.</p>