UD
Urmil D

1 reviews | Active since Feb 2016

24 Feb 2016, 14:54

******* Service

I am with essential med since last 2 years. i have paid every single month without fail, in fact i even signed debit order. my partner went to Dr. & their system said we are no longer policy holder & we had to pay for medicine as well. Next day we called Essential to inquire. they could not tell us what is wrong & no feed back.<br> 2 days later received mail says policy have been lapsed because we haven't paid for 3 months. but paid via debit order tried again to call them & told them whole story they said they will come back. Still no response.<br> <br> Anyway now i am officially from my side cancelling Policy. because this is not acceptable service.

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Replies (1)
EssentialMED
EssentialMED's reply25 Feb 2016, 09:04
Official
Hello urmil6678,

Thank you for bringing the concerning matter to our attention.

We would like to ensure you that it will be investigated and we apologize for any inconvenience caused.

Should you have any further enquiries, please do not hesitate to contact us.

Kind Regards
Essential Group