Response time not met

On 05/01/2015 @ 08:55 I e-mailed my \Day-to-day Reimbur*****t Forms"to [Email Removed] On this form it clearly says that all payments will be done within 30 working days from submission. I have asked Zelda Ferreira on 26/01/2015 to please follow up on the claim. She responded in saying she will do so. No response to date. On 02/02/2015 I again e-mailed claims department with all attachments asking when payment will be done. No response to date. Again on 04/02/2015 I sent an e-mail to Zelda Ferreira and copied Shanet Smith asking the outcome of the claim. No response to date. Today is 20/02/2015 and still I haven't received ANY feedback or MONEY in my account!!! This is not the first time I am having trouble with my day-to-day claims. Dr's accounts aren't being paid and by the time it gets through to me my 90 days are over and I have to pay the Dr cash. Why do we have a medical then? We make our monthly payments so that you can pay our benefits! I am very disappointed and really though that once you move over to African Unity Insurance Limited things will get better"