LD
Lindiwe D
1 reviews | Active since Mar 2011
16 Aug 2016, 08:48
Refund
<p>I went to a doctor outside the schemes network because the only doctor they have that is close by only opens the practice twice a week. So I called in and I was told to go to any doctor, pay cash and submit invoices for refund. I sent the completed form and invoice on the 07/07/2016 and to date I haven't heard any feedabck, this is after I was told I will be reimbursed after within 30 days!</p> <p> </p> <p> </p>
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EssentialMED's replyOfficial
16 Aug 2016, 10:39Thank you for bringing your concerning matter under our attention.
Upon investigation we found that your claim has been paid on 28 July 2016 and the confirmation of payment was sent to you by our remittance consultant on 1 August 2016 to your personal email address.
As per the telephonic conversation with the Supervisor of Medical Support your banking details were confirmed and you have confirmed that it is the correct banking details and another confirmation of payment was sent to you upon request.
Kind regards,
Essential Group
Best regards,
EssentialMED's reply16 Aug 2016, 10:39
Official
Thank you for bringing your concerning matter under our attention.
Upon investigation we found that your claim has been paid on 28 July 2016 and the confirmation of payment was sent to you by our remittance consultant on 1 August 2016 to your personal email address.
As per the telephonic conversation with the Supervisor of Medical Support your banking details were confirmed and you have confirmed that it is the correct banking details and another confirmation of payment was sent to you upon request.
Kind regards,
Essential Group
Best regards,