procedure or no procedure

after my bad encounter with ess.med i obviously cancelled it following the correct procedure and still the payment(debit order) went off the end off june.no again it is my responsibility to go to the bank fill in a form to send the payment back which is not a good reflection on my account. so glad you can make mistakes to (cancelling the d/ order) only again it cost me (the client) money and time off work.thanx ess med.