POOR SERVICE

Essential med is THE worst when it comes to settling accounts with service providers. It took them more than a year to settle a previous radiology account and now again,it took them three months to settle an account with the SAME radiologists! Don't even attempt to call in to speak to a manager to assist with your complaint/query . . . They rang me a few weeks ago to ask if I was happy with their service and it took fifteen minutes of me being kept on hold before somebody picked up the call after expressing my dissatisfaction. Then my call was handled as if I had rang in to complain, the person I spoke to had no clue why I was calling or who I was (yet they rang me originally . .). Today again, when giving my details to the person answering the phone it took them two attempts to get me speaking to the correct person to sort out my latest query with Essential Med. I spoke to Elise this morning, who is very friendly, about my query and was informed that a monthly installment had not been paid by me, yet I have no record of Essential Med trying to contact me timeously to rectify this. Yet it takes a call to complain to be told they have rejected paying another vendor because of this