POOR SERVICE

I am a member of your medical insurance specifically the hospital plan from the first of January 2015 This is the first time that my son needs to go to the hospital for extraction of his wisdom teeth. We send a motivation letter due to danger to inferior alveolar nerves and maxillary sinuses, Acute pericoronits and cellulites around tooth 38. This was declined. We dont know why, When we took out this hospitalplan nobody told us that certain things will be excluded. Are you not suppose to give us all the info so that we can decide if this is the plan that we need. So for almost two years we are paying for this medical without any claim and now that we need it you declined it. Your call centre phoned me some time ago and asked if we are still happy with the plan we confirmed and told them that we didnt have a claim yet and cant tell them if this is a good medical aid. I am not happy with the way I was treated and I want an explanation, I dont want to pay for a medical insurance that I thought will pay for my childs operation and now dont want to do this. Your staff that is marketing this product are they not suppose to tell the client everything , I am paying for two years for a medical that is not helping me at all. Please investigate. I need answers and my premiums back. Looking forward hearing from you