1 reviews | Active since Mar 2012
Poor and non sympathetic service
<p>Was on a web chat with your company and i was dealing with Priscilla Fortuin. We started of great up until the end where she just left the convo and i was asked to rate the service. firstly one does not leave until the client says or notes that they are done, and secondly is it not polite or acustome for a consultant to ask if there is anything else before ending the convo ?. Lastly i noted at the poor service and she responded by saying ....."you welcome..."......like really is that an appropriate response as this is far off from patronising. i am disgusted and wished to cancel. Thank heavens for the sweet and lovely lady called Tania, who made me see otherwise. 10 points for her , however non for Priscilla Fortuin. One needs to be aware of their actions , the simplest of actions be good or a bad may make or break a brand.</p>
Good day,
Thank you for informing us about your recent experience. We apologise for the incident and confirm that our Head of Operations, Tanya, was in contact with you. You will soon receive all the information you require. We look forward to a lasting relationship going forward. Please do not hesitate to contact us if you feel anything is unsatisfactory.
Kind regards,
Essential Med
Good day,
Thank you for informing us about your recent experience. We apologise for the incident and confirm that our Head of Operations, Tanya, was in contact with you. You will soon receive all the information you require. We look forward to a lasting relationship going forward. Please do not hesitate to contact us if you feel anything is unsatisfactory.
Kind regards,
Essential Med
