pathetic service

i am not happy with the service i have been calling and they transfer me from pillar to post and has also sent email for my query with no response.

i took a medical aid for my mother and its up to date, i have never received any communication that after 4 visit she must call in to get authorization then last week Thursday she wanted to go consult and the doctor said she cant consult because she owed 2 visit to my surprise i had to call in and i was told i was supposed to get authorization after the 4th visit then i asked since i didn't know cant they pre authorized them , they said i should send an email to *** to request it and i got a response from Radine Beukes stating my query was sent to the relevant department, Today i decided to call and find out the outcome i was putted on hold for 15 min then was transferred to some company and they said i must call essential med.

the service is really pathetic and i have requested documents several times but they were never sent, you very quick to debit but cant own up to payment if i do not get feedback before close of business i will cancel my policy.

can you please authorize those 2 claims so my mum can now continue to claim