Only a heart attack. Inhumane service.

I had a SEVERE heart attack a month ago. Authorization was delayed while I was in a critical condition. I was then transferred to a Public Hospital as they were not prepared to pay for the angio. I was not even given the option to pay cash. None of this was disclosed in the policy documentation. Thus they are guilty of non disclosure. I was then discharged and then the accounts came piling in. They ended up paying only a small portion of the bill R4240 and to make matters worse the payment was made to the incorrect bank account. This morning I received a email saying it was "only a heart attack" and that they require staging. Yet no request was put forward to the doctor and they expect me after a SEVERE heart attack to sort out this mess for them. I just received a email with a document the attending doctor must complete, after begging them for a month to supply me with the requirements. This claim process is a nightmare and I advise anyone to seek cover elsewhere.