Not the quickest to reimburse and own their mistakes

My husband submitted his first ever claim for reimbur*****t, sent all docs that were requested and got a confirmation of receipt email. Fifteen working days later, when following up on the lack of re-imbur*****t, they had to investigate the reason for the delay. Seven phone calls later, he had to resubmit the paperwork because of an administration glitch and has to wait another week before he may get the money. EssentialMed were not willing to own the error and expedite payment for THEIR error. Disappointing, to say the least.