pR
penelope R

1 reviews | Active since Jun 2014

26 Nov 2015, 08:56

Not paying my doctors!!!!

My doctor who is a network provider for Essential Med has blocked my file due to non payment by Essential Med!! I have to pay cash. Apparently there are 2 or 3 consultations which have not yet been paid - from February this year!! This is totally unacceptable. I pay every month but I am unable to use the benefits. I was told by my doctor that many patients are complaining about Essential Med not paying the doctors!!! I wa bitten by a dog and urgently need to get to my doctor but will now have to pay cash for the consultation and any medication. I went for an X-ray 2 months ago and was also told I must first pay cash because they have a problem with Essential Med paying!!! I am definitely looking around for a better medical insurance.

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Replies (1)
EssentialMED
EssentialMED's reply26 Nov 2015, 10:02
Official
Hello peneloper,

Thank you for taking the time to post your concerns.

The details of your experience will be brought to the attention of the relevant parties for further investigation, who will be in contact with you shortly.

We do apologise for the inconvenience caused.

Kind Regards
Essential Group