Not a good start

So the first debit went off on the 25 of October and after calling I was told that the membership cards will be sent in about 3 weeks, but till today I have still have not received the membership cards and I have been calling and emailing you guys, you never call back and I am the one who has to keep on calling, and the response is always the same "they are on the way", one of the consultants told me they had used post to send the cards even though I was told that these will be couriered and I gave you my physical address. can the membership cards please be couriered to me urgently? I cant believe as a new member I have to follow you around for you to do your job, really. Account Number: I **********