MS
Melanie S
1 reviews | Active since Feb 2015
24 Feb 2015, 20:21
Non payment of doctors accounts
I lodged a complaint on Hello Peter on the 16th or 17th of December 2014 w.r.t outstanding accounts. I received an email from Lucas Fourie, the medical support head of operations of Essential Med. He made numerous of promises that he will sort out the matter and ensure that the outstanding accounts are paid. Up to date it was only EMPTY promises as the accounts are still unpaid, I have never ever received such BAD SERVICE from a company. They deduct every month R1707 but in return I am not getting anything for it. I really need assistance in this matter. I am REALLY frustrated about the matter.
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EssentialMED's replyOfficial
25 Feb 2015, 09:35Hello melanies123,
Thank you for bringing your concerning matter to attention.
Upon investigation from Essential Med side we have established that the account in question was paid. Remittance was sent to the practice in order to allocate the amount to your outstanding account.
On the following dates 27/10/2014, 25/11/2014 and on the 17th of December 2014 the consultants advised you that the account was paid and that the remittance was sent to the practice.
The Head of Department of Practices visited the practice on Friday the 20th of February 2015 and they did not him inform him of any outstanding accounts or problems.
Please keep in mind that there was a delay in delivering of post due to the Postal services striking.
Remittance was send to you this morning upon your request.
Essential Med strives in the best service delivery towards all our valued clients.
Should you have any enquiries please do not hesitate to contact one of our friendly consultants.
Kind regards,
Essential Group
Thank you for bringing your concerning matter to attention.
Upon investigation from Essential Med side we have established that the account in question was paid. Remittance was sent to the practice in order to allocate the amount to your outstanding account.
On the following dates 27/10/2014, 25/11/2014 and on the 17th of December 2014 the consultants advised you that the account was paid and that the remittance was sent to the practice.
The Head of Department of Practices visited the practice on Friday the 20th of February 2015 and they did not him inform him of any outstanding accounts or problems.
Please keep in mind that there was a delay in delivering of post due to the Postal services striking.
Remittance was send to you this morning upon your request.
Essential Med strives in the best service delivery towards all our valued clients.
Should you have any enquiries please do not hesitate to contact one of our friendly consultants.
Kind regards,
Essential Group
EssentialMED's reply25 Feb 2015, 09:35
Official
Hello melanies123,
Thank you for bringing your concerning matter to attention.
Upon investigation from Essential Med side we have established that the account in question was paid. Remittance was sent to the practice in order to allocate the amount to your outstanding account.
On the following dates 27/10/2014, 25/11/2014 and on the 17th of December 2014 the consultants advised you that the account was paid and that the remittance was sent to the practice.
The Head of Department of Practices visited the practice on Friday the 20th of February 2015 and they did not him inform him of any outstanding accounts or problems.
Please keep in mind that there was a delay in delivering of post due to the Postal services striking.
Remittance was send to you this morning upon your request.
Essential Med strives in the best service delivery towards all our valued clients.
Should you have any enquiries please do not hesitate to contact one of our friendly consultants.
Kind regards,
Essential Group
Thank you for bringing your concerning matter to attention.
Upon investigation from Essential Med side we have established that the account in question was paid. Remittance was sent to the practice in order to allocate the amount to your outstanding account.
On the following dates 27/10/2014, 25/11/2014 and on the 17th of December 2014 the consultants advised you that the account was paid and that the remittance was sent to the practice.
The Head of Department of Practices visited the practice on Friday the 20th of February 2015 and they did not him inform him of any outstanding accounts or problems.
Please keep in mind that there was a delay in delivering of post due to the Postal services striking.
Remittance was send to you this morning upon your request.
Essential Med strives in the best service delivery towards all our valued clients.
Should you have any enquiries please do not hesitate to contact one of our friendly consultants.
Kind regards,
Essential Group