TM
Thoko M
1 reviews | Active since Mar 2015
29 Mar 2015, 20:36
Non-payment of claims and no response to emails
I have had several issues with this company. Looking at complaints from other clients on this site it seems to be the norm with them. My biggest issue right now is regarding a claim that I submitted to them on the 23rd of February 2015.<br> <br> I have still not received a response or acknowledgement of my email. I have now received another FINAL DEMA ND letter from the doctors. I have also misplaced my membership, I am however reluctant to send a request for a re-issue of the card via email as they do not respond to emails. Maybe my requests will be actioned via this platform.<br> <br>
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EssentialMED's replyOfficial
30 Mar 2015, 09:28Hello FaziG,
Thank you for bringing this concerning matter to our attention.
The Head of the accounts department has been in contact with you regarding your enquiry above and you were informed that due to the code not being covered by us, unfortunately you will be liable for the account.
Should you have any further questions please do not hesitate to contact us.
Kind regards,
Essential Group
Thank you for bringing this concerning matter to our attention.
The Head of the accounts department has been in contact with you regarding your enquiry above and you were informed that due to the code not being covered by us, unfortunately you will be liable for the account.
Should you have any further questions please do not hesitate to contact us.
Kind regards,
Essential Group
EssentialMED's reply30 Mar 2015, 09:28
Official
Hello FaziG,
Thank you for bringing this concerning matter to our attention.
The Head of the accounts department has been in contact with you regarding your enquiry above and you were informed that due to the code not being covered by us, unfortunately you will be liable for the account.
Should you have any further questions please do not hesitate to contact us.
Kind regards,
Essential Group
Thank you for bringing this concerning matter to our attention.
The Head of the accounts department has been in contact with you regarding your enquiry above and you were informed that due to the code not being covered by us, unfortunately you will be liable for the account.
Should you have any further questions please do not hesitate to contact us.
Kind regards,
Essential Group