NO RESPONSE?/Feedback on CLAIMS

After NUMEROUS Attempts to FIND out when my CLAIM is getting paid back and WHY they havent paid my GP's at Southlake, I Just dont get any feedback.<br> From: Helena Marais [Email Removed]<br> Sent: 03 November 2015 12:11 PM<br> To: [Email Removed] [Email Removed]<br> Cc: [Email Removed]<br> Subject: Accound: SMC10950 Soutlake Medical Centre<br> Importance: High<br> <br> Your message<br> <br> To: [Email Removed] [Email Removed]<br> Subject: Accound: SMC10950 Soutlake Medical Centre<br> Sent: 03-Nov-15 12:10 PM<br> <br> was read on 03-Nov-15 2:47 PM. <br> <br> Everytime my mails get READ bu NOBODY From ESS MED gives me the ANSWERS I Need??<br> Why do I even pay my premiums if this is the SERVICE I get ? They are quick to collect the monthly installments, BUT Not quick to PAY the GP's or my CLAIM back??<br> WHO can I call for SERVICE and ANSWERS??<br> THIS is totally bad service , poor pathetic and non compliant service!<br> SO disgusted with this people at the moment.<br> CAN SOMEONE IN MANAGEMENT give me a call please??<br> AFTER I telephonically spoke to CLAYTON on the 3rd and was promised that HE would let me know whats happening NOTHING???