JA
Jonathan A

1 reviews | Active since Jul 2017

24 Jul 2017, 16:27

NO REFUND ON CLAIM

<p>Good day. </p> <p> </p> <p>I Received a remittance from Essential Med stating that refund have been paidoing into my account. </p> <p> </p> <p>Upon the email. I Went to check my bank account. Where no money has been paid into. I First spoke to Chantelle Pedro. Asked to send my statement. I Forwarded my statement and nothing.</p> <p> </p> <p>I Eventually forwarded to Clayton Murray where he told me he will get back to me. Also forwarded statement to him.</p> <p> </p> <p>Eventually spoke to Elize Van derby merwe. Explained situation. She got back to me just by telling me what I already know that their accounts department said the money has been paid. </p> <p> </p> <p>I Went to my bank where they couldn't find any funds coming into my account. My account isn't dormant for such the money should show. </p> <p> </p> <p>Athe the end off the day I asked for them to send me the Proof of payment, and in return they send me the same member Statement which isn't what I asked for.</p> <p> </p> <p>This has been going on since the 21st of June. And the money was supposedly paid on the 30th of may. </p> <p> </p> <p>Very unhappy client.</p> <p> ********** </p>

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Replies (1)
EssentialMED
EssentialMED's reply25 Jul 2017, 16:29
Official

Good day,

Thank you for bringing your concerning matter under our attention.

We would like to sincerely apologise for any inconvenience caused to you as a valued member.

Upon investigating it was establish that the account number that was loaded on the system was the "savings pocket" at FNB. Money can not be paid into this savings pocket, only the main account.

Elize was in contact with Mrs Arlow and explained the reason for the rejection and requested the correct banking details in order to resubmit the claims for payment.

Confirmation is that the payment will be made this week.

Essential Med strives in the best service delivery towards all our valued clients.

Kind regards,

Essential Med