SM
Sophie M
1 reviews | Active since Apr 2019
07 Mar 2023, 17:42
No payment holiday for reasonable events
Good day
I have been a member of this medical insurance since 2017,, for once I am unable to pay due to unpaid maternity leave, I got an sms and an email saying they can deduct triple my premium on the 25th of may and that gave me hope that i can keep my medical insurance, and when I rep**** to confirm they can as I will be back at work, their consultant told me that my policy has lapsed. I really loved this policy and it's a shame we have to go our separate ways simply because they don't even offer payment holidays for their clients. I guess when I'm back at work in May I will have to consider another medical insurance.
Helpful (0)
Replies (3)0
Replies (3)
EssentialMED's replyOfficial
07 Mar 2023, 18:12Hi Sophie,
Hope you are doing well.
Unfortunately EssentialMED does not offer any payment holidays.
I will ask one of our agents to contact you to perhaps discuss alternative options.
Kind regards
Hope you are doing well.
Unfortunately EssentialMED does not offer any payment holidays.
I will ask one of our agents to contact you to perhaps discuss alternative options.
Kind regards
EssentialMED's reply07 Mar 2023, 18:12
Official
Hi Sophie,
Hope you are doing well.
Unfortunately EssentialMED does not offer any payment holidays.
I will ask one of our agents to contact you to perhaps discuss alternative options.
Kind regards
Hope you are doing well.
Unfortunately EssentialMED does not offer any payment holidays.
I will ask one of our agents to contact you to perhaps discuss alternative options.
Kind regards
SM
Sophie M's updateReviewer Update
07 Mar 2023, 18:49Hi, what about the email and sms I received giving me until 25th May 2023 before my policy lapsed. See below
Dear Miss Makaringe
The last debit order for your Episodic Health V3 policy E103027 premium collection was unsuccessful. We will instruct a double premium deduction of R4,152.80 (plus R 0.00 member card courier fee) on 25 May 2023. Alternatively, you are welcome to pay the unpaid premium via EFT into the following bank account with your policy number as reference:
Name of Bank: RMB a division of First Rand Bank Limited
Account Holder / Name: African Unity Life Ltd – Essential Med
Account Number: ***
Branch Name: RMB Corporate Banking - Johannesburg
Branch Code / Number: 255005
Account Type: Corporate Cheque Account
Deposit Reference: Policy Number
Please send the proof of payment to *** with your policy number as a reference.
Please note that premiums must be paid in order for you to enjoy cover as per the benefits noted in the policy schedule. Should the debit order for the double premium collection therefore also be unsuccessful and no EFT payment is made for the outstanding premium by 25 May 2023, EssentialMED will unfortunately have no other recourse than to cancel your policy.
230096:***
Dear Miss Makaringe
The last debit order for your Episodic Health V3 policy E103027 premium collection was unsuccessful. We will instruct a double premium deduction of R4,152.80 (plus R 0.00 member card courier fee) on 25 May 2023. Alternatively, you are welcome to pay the unpaid premium via EFT into the following bank account with your policy number as reference:
Name of Bank: RMB a division of First Rand Bank Limited
Account Holder / Name: African Unity Life Ltd – Essential Med
Account Number: ***
Branch Name: RMB Corporate Banking - Johannesburg
Branch Code / Number: 255005
Account Type: Corporate Cheque Account
Deposit Reference: Policy Number
Please send the proof of payment to *** with your policy number as a reference.
Please note that premiums must be paid in order for you to enjoy cover as per the benefits noted in the policy schedule. Should the debit order for the double premium collection therefore also be unsuccessful and no EFT payment is made for the outstanding premium by 25 May 2023, EssentialMED will unfortunately have no other recourse than to cancel your policy.
230096:***
SM
Sophie M's update07 Mar 2023, 18:49
Reviewer Update
Hi, what about the email and sms I received giving me until 25th May 2023 before my policy lapsed. See below
Dear Miss Makaringe
The last debit order for your Episodic Health V3 policy E103027 premium collection was unsuccessful. We will instruct a double premium deduction of R4,152.80 (plus R 0.00 member card courier fee) on 25 May 2023. Alternatively, you are welcome to pay the unpaid premium via EFT into the following bank account with your policy number as reference:
Name of Bank: RMB a division of First Rand Bank Limited
Account Holder / Name: African Unity Life Ltd – Essential Med
Account Number: ***
Branch Name: RMB Corporate Banking - Johannesburg
Branch Code / Number: 255005
Account Type: Corporate Cheque Account
Deposit Reference: Policy Number
Please send the proof of payment to *** with your policy number as a reference.
Please note that premiums must be paid in order for you to enjoy cover as per the benefits noted in the policy schedule. Should the debit order for the double premium collection therefore also be unsuccessful and no EFT payment is made for the outstanding premium by 25 May 2023, EssentialMED will unfortunately have no other recourse than to cancel your policy.
230096:***
Dear Miss Makaringe
The last debit order for your Episodic Health V3 policy E103027 premium collection was unsuccessful. We will instruct a double premium deduction of R4,152.80 (plus R 0.00 member card courier fee) on 25 May 2023. Alternatively, you are welcome to pay the unpaid premium via EFT into the following bank account with your policy number as reference:
Name of Bank: RMB a division of First Rand Bank Limited
Account Holder / Name: African Unity Life Ltd – Essential Med
Account Number: ***
Branch Name: RMB Corporate Banking - Johannesburg
Branch Code / Number: 255005
Account Type: Corporate Cheque Account
Deposit Reference: Policy Number
Please send the proof of payment to *** with your policy number as a reference.
Please note that premiums must be paid in order for you to enjoy cover as per the benefits noted in the policy schedule. Should the debit order for the double premium collection therefore also be unsuccessful and no EFT payment is made for the outstanding premium by 25 May 2023, EssentialMED will unfortunately have no other recourse than to cancel your policy.
230096:***
EssentialMED's replyOfficial
08 Mar 2023, 11:15Hi Sophie,
I believe one of our consultants were in contact with you.
Please let me know if there is anything else we can assist with.
Kind regards
I believe one of our consultants were in contact with you.
Please let me know if there is anything else we can assist with.
Kind regards
EssentialMED's reply08 Mar 2023, 11:15
Official
Hi Sophie,
I believe one of our consultants were in contact with you.
Please let me know if there is anything else we can assist with.
Kind regards
I believe one of our consultants were in contact with you.
Please let me know if there is anything else we can assist with.
Kind regards