No payment even after I phoned to get authorization

<p>I phoned a week before I went for a sonar to get authorisation and I confirmed that I will not need to pay and I received a phone call today to say that I need to pay my account as you guys did not! Then I phoned your offices today and they said that I need to pay first and then claim but but I phoned first to find out if this is the case!!! This is not the first time this has happened and I think it is pathetic!! I have also received pathology accounts that have not yet been settled and I have sent various e-mails to ask why this is as I cannot always be on the phone. If this is not sorted out before the end of the week I will have no choice but to cancel my policy. I have never missed a payment or anything yet I always have to struggle to claim from you guys!</p>